Privacy policy

Last updated: April 20, 2026

This Privacy Policy describes how Glowletic (the "Site", "we", "us" or "our") collects, uses, discloses and otherwise processes personal information in connection with our online store, including (the "Services"), as well as your rights and choices concerning such information.

Personal Information We Collect or Process

When you interact with or use our Services, we may collect personal information from and about you, including:

  • Contact information including your name, address, email address and phone number.
  • Order information including your name, billing and shipping address, payment status, order number(s) and email address.
  • Account information including your username, password, security questions and other information used for authentication and access.
  • Shopping information including the items you view, add to cart and purchase.
  • Customer support information including the information you choose to provide in your interactions with our customer support team, whether by email, text message or other communication method.

In addition, we may collect certain information automatically from your device. In some countries, including in the European Economic Area (EEA), this information may be considered personal information under applicable data protection laws. In particular, the information we collect automatically may include:

  • Device information including your IP address, operating system, device type and web browser, screen resolution and unique device identifiers.
  • Usage information including information about the web pages and content you view, and how you interact with our site and services.
  • Location information including your approximate geographic location based on your IP address.

We may collect this information using cookies, pixels, tags, and similar technologies. Please see our Cookie Policy for more information.

Sources of Personal Information

We may obtain your personal information from the following categories of sources:

  • Directly from you: such as when you provide us with your personal information by creating an account, placing an order, signing up for subscriptions or newsletters, or contacting us.
  • From your device: such as when you visit our site, interact with emails we send, or use our applications or services.
  • From third parties and/or publicly available sources: such as when you interact with us on social media platforms, use single sign-on (SSO) for authentication, or when information about you may be provided to us by business partners, marketing partners, social media platforms, data brokers or aggregators, or other third parties.

How We Use Your Personal Information

  • Providing products and services. We use your personal information to provide you with the Services in order to fulfill our contract with you, including processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges or other transactions, creating, maintaining and managing your account, arranging for shipping, and providing you with customer service.
  • Marketing and advertising. We may use your personal information to send you marketing and promotional emails. You can unsubscribe from our marketing emails at any time via the unsubscribe link in any email or by contacting us using the contact information provided below.
  • Security and fraud prevention. We use your personal information to detect, investigate and prevent potentially fraudulent, unauthorized or illegal activities. We also use it to identify violations of our Terms of Service and to protect the security of our information systems, networks and services.
  • Communicating with you and providing customer service. We use your personal information to provide customer service and respond to your inquiries, including investigating and addressing your concerns and monitoring and improving our customer service.
  • Improving our services. We use your personal information to help us improve and optimize our site and services, including analytics, personalization, and to better understand our customer base.
  • Compliance with legal obligations. We may use your personal information as we deem necessary or appropriate to comply with applicable laws, lawful requests and legal process.

How We Disclose Personal Information

We may share your personal information with the following categories of third parties:

  • Service providers. Companies and individuals that provide services on our behalf or help us operate the Services or our business, such as payment processors, hosting services, email service providers, advertising partners, and providers of customer service, analytics, and security tools.
  • Business and marketing partners. We may share your personal information with business and marketing partners to provide services and advertising to you. Our marketing partners may use your information in accordance with their own privacy notices.
  • When required by law. We may share your personal information to comply with applicable laws, regulations, legal processes or government requests, including to meet national security or law enforcement requirements.
  • With your consent. We may share your personal information for any other purpose you have consented to.

In the past 12 months, we have disclosed the following categories of personal information for business or commercial purposes: identifiers such as name, email, phone; commercial information such as order data; internet or other similar network activity information; and geolocation data.

We do not "sell" or "share" personal information as defined under applicable data protection legislation.

Relationship with Shopify

Glowletic uses Shopify's e-commerce platform to power our online store. Shopify may collect certain personal information about visitors and customers as a data processor acting on our behalf. For more information about how Shopify processes personal data, you can visit its Privacy Policy at https://www.shopify.com/legal/privacy.

Your personal information may be stored, processed and transferred through Shopify's servers in various locations, including Canada and the United States. By using our Services, you consent to the transfer and processing of your personal information in these locations.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide in public or semi-public contexts, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by third parties. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children and we do not knowingly collect any personal information about children below the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you.
  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option included in each email. If you opt out, we may still send you non-promotional communications, such as those about your account or orders you have made.

You may exercise any of these rights where indicated on our Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and the rights you may have, including rights relating to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity before processing your request, as permitted or required by applicable law. You may designate an authorized agent to make requests to exercise your rights on your behalf. Before accepting such a request from an agent, we will require that the agent provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely fashion as required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge a complaint with the competent data protection authority in your region.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third-party service providers and partners in these countries.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the United Kingdom, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date, and provide notice as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call us at , email us at support@glowletic.com or contact us at 1012-7001A Prudent-Beaudry, 10, Mascouche, QC, J7K 0Z2, CA