Refund policy

Refund Policy — Glowletic

1. Return Period

You have 15 days after receiving your order to report a defective product.

2. Eligibility

• Returns accepted only if product doesn't work upon receipt.
• Product must be in original condition.
• Return shipping fully covered by Glowletic.

3. Process

• Email support@glowletic.com with order number and issue description.
• We'll provide a prepaid return label.

4. Refund

• Processed within 14 business days.
• Same payment method as original purchase.

5. Defective Products

• Manufacturing defect or non-functional LEDs? Contact us within 15 days.
• Full replacement or refund, return shipping included.

6. Exclusions

• No returns for change of mind.
• Misuse damage not covered.